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Frequently Asked Questions is a partner with who fulfills orders for and handles customer service operations of

What is's Return Policy?
We sell only new items, and warrant them in accordance with the manufacturer's warranty policy. We realize the need to actually see and handle an item to know if it is acceptable. If you are not happy with a product for any reason, you may return it to us within 30 days. Special orders, close-outs and spare parts are not returnable. Goods returned unused within 30 days of purchase will receive a full reimbursement for the value of the merchandise. Goods returned after 30 days are subject to a 15% restocking charge. All returns must be shipped prepaid. No C.O.D.'s will be accepted. Please contact our customer service department via e-mail at or by phone (866) 725-3627, Monday through Friday, 8AM-5PM Pacific Time for further details.

How safe is it to use a credit card to buy products from
We guarantee that all information you give us is safe. You pay nothing if unauthorized charges are made to your card as a result of ordering from our site. You can also view our Privacy and Security policy.

We never display to anyone the full credit card number, only the last 4 digits. uses a Secure Socket Layer (SSL) to encrypt all information you send to us including credit card numbers, name, address, even the items you buy on the site. Our Secure Server Certificate is issued by Verisign. Furthermore, all of the customer data we collect is protected against unauthorized access.

How does the shopping cart work?
See a product you want? Simply click the "Add to my cart" button and boom! It's in there! To remove or modify your shopping cart, click the "Shopping Cart" button at the top of all product pages.

How do I find the items I want?
You can find the items you need a number of ways. You can enter a word that describes what you are looking for in the box on the left side of all the pages. Click "Go" and you'll see a list of possible matches. You can also browse our different departments by clicking on the links on the site. If you still can't find what you need, give us a call on the phone, or email us. We can usually point you right to it.

How do I get in touch with someone if I have a problem with an order?
You can either email us at or give us a call toll-free at 1-866-725-3627. You are guaranteed to receive a prompt response.

How will my order be shipped?
We endeavor to ship your order promptly (usually within 24 hours) and to have it arrive at your door in good condition. We use United Parcel Service (UPS) and Federal Express (FedEx) to ship most of our orders and may use a common carrier (Truck Line) if the size of the product or order warrants it. The shipping fees are calculated and shown at check out. UPS and FedEx have maximum size limitations and some products must therefore be shipped via common carrier. If an order must be shipped via Truck Line, we will calculate the shipping charge and advise you in advance to receive your approval of these shipping fees. Orders for export and for shipment to Alaska and Hawaii will be subject to additional Handling Fees.

What is's Privacy and Security policy?
The Internet contains a wealth of information. Unfortunately, it may also contain personal details about you that you don't want everyone to know. For example, your real name (lots of people on the Internet use aliases, alter egos or nicknames), street address, phone number, or e-mail address. Also, when you go online, sites you visit may be gathering information about you-without your knowledge.'s Policy on our wholly controlled and operated Internet sites is to respect and protect the privacy of our users. will never willfully disclose individually identifiable information about its customers to any third party without first receiving that customer's permission. This policy statement tells you how we collect information from you and how we use it. Using the Internet should be a fun experience and we want to help you make it so. There are cases where may ask you for personal information, such as your name or address. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to occasionally notify you about important functionality changes to the Web Site, new services, and special offers we think you'll find valuable.

Prices shown on the Internet are current upon receipt and subject to change without notice. Due to the nature of the Internet business, reserves the right to adjust pricing due to manufacturer's increases in cost after published on the Internet and to correct all typographical and printing errors.

How does protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

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